Shipping Information

In Floraltrip, we focus on improving customers’ experience and help you create dreamlike and memorable experience you can share with the people you love.

1. Does Floraltrip ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

 

2. How much does shipping cost?

You can enjoy free shipping on orders over US$90. Otherwise, it costs US$8.  If you choose Express Shipping, it starts at $39.99 USD.

PS. We have free shipping site-wide promotions during sale season. Stay tuned!

3. How long will it take for my order to arrive?

Usually within 24h, and it will be delayed to within 48-72h during the certain holiday. 

Total delivery time = processing time + shipping time 

(not including customs delays, weekends, holidays and any unforeseen circumstances) 

Processing Time: 2-5 business days

Express Shipping Time (Fedex / DHL ): 6-8 Business Days.

Premium Shipping Time: 7-15 business days

PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

Note: These shipping times are only for your reference.

4. How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

For detailed delivery times and availability, you can track your order here.

5. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.floraltrip.com. We’ll either resent a new one to you or give you a full refund.

 Warning icon Due to the impact of COVID-19, your order may take longer than usual to ship. We are doing our best to counter this and would like to stress that delays, while unavoidable, are still rare.

We are also taking all the necessary actions to ensure the health and safety of our community near & far.

For help & inquires, you can check the FAQ or please contact us in following ways:
Facebook: @Floraltrip
E-mail: contact@mail.floraltrip.com